Glow Equestrian LLC  |  glowequestrian.com

Effective Date: May 18, 2026

This Privacy Policy describes how Glow Equestrian LLC ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from glowequestrian.com (the "Site"). Please read this policy carefully. By using the Site, you agree to the practices described below.

1. Information We Collect

Device & Usage Information

When you visit the Site, we automatically collect certain information about your device, including your web browser type, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages and products you view, referring websites or search terms that brought you to us, and how you interact with the Site. We refer to this collectively as "Device Information."

We collect Device Information using the following technologies:

•       Cookies — data files placed on your device that often include an anonymous unique identifier. To learn more or disable cookies, visit http://www.allaboutcookies.org.

•       Log files — records of actions occurring on the Site, including IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.

•       Web beacons, tags, and pixels — electronic files that record information about how you browse the Site.

Order & Account Information

When you make or attempt to make a purchase, we collect your name, billing and shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this as "Order Information."

 

Together, Device Information and Order Information constitute "Personal Information" as used in this policy.

2. How We Use Your Information

Order Fulfillment

We use Order Information primarily to fulfill purchases placed through the Site, including processing payment, arranging shipping, and providing order confirmations and invoices.

Communication & Fraud Prevention

We also use Order Information to:

•       Communicate with you about your order, account, or our products and services.

•       Screen orders for potential risk or fraud.

•       Send you marketing communications, where you have indicated a preference to receive them. You may opt out at any time via the unsubscribe link in any email we send.

Site Improvement & Analytics

We use Device Information to screen for fraud, generate analytics about how customers browse and interact with the Site, and assess the effectiveness of our marketing campaigns. This helps us improve the Site experience over time.

Retargeting Advertising

As you browse the Site, advertising cookies may be placed on your device so that we can understand your interests and present relevant advertisements when you visit other websites. We do this through display advertising partners including Google and Meta (Facebook). These partners do not collect personally identifiable information such as your name, email address, or phone number through this process.

 

You can opt out of targeted advertising at any time:

•       Facebook / Meta: https://www.facebook.com/settings/?tab=ads

•       Google: https://www.google.com/settings/ads/anonymous

•       Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

You may also opt out of multiple services at once through the Digital Advertising Alliance opt-out portal at http://optout.aboutads.info/.

3. How We Share Your Information

We share Personal Information with trusted third parties only as necessary to operate the Site and fulfill orders:

 

•       Shopify — we use Shopify to power our online store. You can review Shopify's privacy practices at https://www.shopify.com/legal/privacy.

•       Google Analytics — we use Google Analytics to understand how customers use the Site. You can review Google's privacy practices at https://www.google.com/intl/en/policies/privacy/ and opt out at https://tools.google.com/dlpage/gaoptout.

•       Payment processors — your payment information is processed securely by our payment provider and is not stored on our servers.

•       Law enforcement and legal compliance — we may disclose Personal Information when required by law, subpoena, court order, or other lawful request, or when necessary to protect our rights or the safety of others.

 

We do not sell your Personal Information to third parties.

 

4. Email Communications

By submitting your contact information on the Site, you acknowledge that your information may be added to our email list. You may opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of any email we send. Transactional emails (order confirmations, shipping notifications) are not subject to opt-out and will be sent as necessary to fulfill your order.

5. Do Not Track

We do not currently alter our Site's data collection or use practices in response to browser Do Not Track signals. If our practices change, we will update this policy accordingly.

6. Data Retention

We retain Order Information for as long as necessary to fulfill the purposes described in this policy, including providing customer support, complying with legal obligations, and resolving disputes. If you would like us to delete your personal information, please contact us at the address below and we will respond within a reasonable timeframe, subject to applicable legal requirements.

7. Your Rights

California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect about you, request deletion of your personal information, and opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us using the information below.

European Residents (GDPR)

If you are a resident of the European Economic Area, you have the right to access, correct, update, or request deletion of your personal information. You also have the right to object to processing, request restriction of processing, and request data portability. We process your information to fulfill contracts with you and to pursue legitimate business interests as described in this policy. Please note that your information may be transferred outside of Europe, including to the United States and Canada, where data protection laws may differ.

To exercise any of these rights, please contact us at the address below. We will respond to your request within the timeframe required by applicable law.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your Personal Information from unauthorized access, use, alteration, or disclosure. Payment information is transmitted using industry-standard SSL encryption. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

The Site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party site you visit.

10. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have a complaint about our data practices, please contact us:

Glow Equestrian LLC

Phone: (855) 799-GLOW (4569)

Email: Support@glowequestrian.com

Website: glowequestrian.com